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Senior Technical Specialist

Pentech Solution Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia

12 hours ago

Job description

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Pentech Solution Sdn Bhd is an established IT solutions expert enabling top-notch technological breakthroughs since 2006. Providing reliable and high-value services to a diverse range of organizations, including government and enterprise, we pride ourselves on long-term partnerships with our clients. Our commitment to innovation and excellence continues to drive us forward.

Role Description

This is a full-time on-site role for a Senior Technical Specialist based in Publika, Kuala Lumpur. The Senior Technical Specialist will be responsible for providing technical support, troubleshooting technical issues, and offering customer service. Additional responsibilities include performing analytical tasks, guidance to juniors and ensuring effective communication both within the team and with clients.

Qualifications

Technical Support and Troubleshooting skills
Analytical Skills
Customer Service and Communication skills
Excellent problem-solving abilities
Strong attention to detail
Ability to work collaboratively in a team environment
Bachelor’s degree in Information Technology, Computer Science, or related field
Relevant certifications (e.g., ITIL4) is a plus

Requirements

Minimum 5 years of experience in troubleshooting / managing firewall, routing & switching & wireless is preferred.

Knowledge in A10 & Extreme Network is an added advantage.

Must have the experiences for brand such as Aruba, Cisco , Palo Alto & FortiGate. At least 3 years experience with these brands.

Possess experience supporting critical industry such as FSI.

Strong learning capacity with a passion for learning.

Have solid professional experience, especially hands-on ability, with the ability to independently solve server and system failures.

To perform ticket handling and perform routine checks and maintenance to customer’s infrastructure.

Strong communication skills to interact with internal teams and external clients.

Skilled in multi-tasking, able to prioritizes tasks including the ability to be flexible and adapt to changes quickly.

Willingness to work in a 24 / 7 operational environment.

Must be able to relay technical information to users / audience with varying skill levels.

Travelling to the field / site is required as necessary.

Able to work independently and as part of a team.

Willing to standby for technical support during off-hours or weekends.

Be willing to guide and train L1 engineer. Act as L2 to support L1.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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Technical Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia