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Digital Data Reviewer - Vietnamese Support (Trust & Safety)

Digital Data Reviewer - Vietnamese Support (Trust & Safety)

Accenture Southeast AsiaKuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description

Overview

Digital Data Reviewer - Vietnamese Support (Trust & Safety)

Accenture is a trusted, innovative partner working with leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience.

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and / or investigating, escalating and / or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe and may be challenging at times. In this role, individuals may be exposed to potentially objectionable and sensitive content. We provide support and resources to perform the job responsibilities.

Responsibilities

  • Review, classify and / or remove content according to client guidelines, using specific tools and channels
  • Understand and remain updated on changing client policies and guidelines
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
  • Serve as an advocate for the user community
  • Participate in process improvement initiatives that improve quality and efficiency of work
  • Participate in continuous training programs and workgroup discussions for optimal development in the role
  • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Qualifications

  • Strong coping, emotional resilience, and stress-management skills
  • Excellent comprehension, communication, English & Vietnamese skills
  • Ability to listen and understand Vietnamese
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  • Strong attention to detail
  • Comfort synthesizing and analyzing information from multiple streams
  • Strong critical thinking and decision-making skills
  • Deep familiarity and passion for the internet, internet platforms, and internet culture
  • High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
  • Ability to work well individually and as part of a team
  • Ability to work differing rotations / shifts and non-standard work hours
  • Flexibility in meeting changing business needs in a fast-paced environment
  • Commitment to quality, efficiency, and effectiveness
  • Previous business process content moderation experience is a plus

    • Senioriority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Project Management and Management

    • Industries

  • Business Consulting and Services

    • Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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