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Customer Service Representative (WFH)

Customer Service Representative (WFH)

VDart MalaysiaIpoh, Perak, Malaysia
12 days ago
Job description

Direct message the job poster from VDart Malaysia

Talent Partner | VDart Malaysia | Hiring for Tech roles

This is a WFH Opportunity - 24 / 7 rotational shifts

Responsibilities

  • Respond to customer queries in a timely and accurate way, via chat
  • Identify customer needs and help customers use specific features
  • Update our internal databases with information about issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to aid
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved

Qualifications

  • Min 1 year experience as a Customer Support or similar CS role (Live Chat)
  • Familiarity with Cryptocurrency industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • SPM and above
  • Mandarin proficiency is an added advantage

    • Details

  • Seniority level : Associate
  • Employment type : Full-time
  • Job function : Information Technology
  • Industries : IT Services and IT Consulting

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    Customer Service Representative • Ipoh, Perak, Malaysia