Payment Operations Team Lead

Overview

As a Payment Operations Team Lead at Ezypay, you will spearhead the management and enhancement of our payment operation processes to ensure smooth transaction flow and minimize discrepancies while fostering a high-performing team culture. You will work closely with various internal stakeholders and external partners to drive improved efficiency and implement operational best practices.

Responsibilities

• Lead and mentor the Payment Operations team, ensuring the team is well-equipped to achieve organizational goals.
• Oversee daily payment processing activities, ensuring accuracy, timeliness, and compliance with relevant regulations.
• Implement and optimize operational processes to increase efficiency and reduce errors in payment transactions.
• Manage complex payment issues and escalations to ensure prompt resolutions and maintain high customer satisfaction.
• Work collaboratively with IT, Finance, and other operation teams to integrate new payment solutions or enhancements seamlessly.
• Monitor key performance indicators (KPIs) to track team performance and suggest actionable improvements.
• Conduct regular training sessions for team members to ensure they stay updated with industry trends and regulatory changes.
• Provide coaching and mentoring to team members, offering consistent, actionable feedback and fostering an environment that supports continuous personal and professional development.
• Prepare and present performance reports to senior management, highlighting achievements and areas for development.
• Identify gaps and streamline processes to improve efficiency and reduce risks that enhance operational efficiency and support expansion across multiple APAC jurisdictions.

Qualifications

Benefits

Apply now to be part of our amazing team!

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