Services Manager

Overview

At NEXTDC we are building the heart of Australia & Asia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers. We are establishing a new data centre in PJ, meeting the current and future digital needs of Malaysia by accelerating job skills, direct investment and economic prosperity. At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company. Where Cloud lives and AI thrives.

Company Description

At NEXTDC we are building the heart of Australia & Asia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers. We are establishing a new data centre in PJ, meeting the current and future digital needs of Malaysia by accelerating job skills, direct investment and economic prosperity. At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company. Where Cloud lives and AI thrives.

Job Description

Managing daily operations and third-party contractors at NEXTDC facilities, ensuring maintenance meets UTI Uptime Operational Sustainability Gold standards for critical equipment, and delivering top-tier performance for NEXTDC.

What you’ll do :

• Mentor and support facility staff to encourage continuous performance improvement and professional development.
• Foster a culture of ongoing feedback and recognize individual and team achievements.
• Lead change management initiatives using the ADKAR approach.
• Oversee maintenance and operation of critical electrical and mechanical systems, ensuring contractors deliver services aligned with UTI Operational Sustainability Gold standards.
• Participate in on-call rotations to support uptime of critical plant like chillers, UPS, and generators.
• Conduct regular audits to maintain ISO certifications, ensure Work Health and Safety compliance, and promptly address incidents.
• Collaborate with Sales, Service Delivery, and Engineering teams to ensure smooth maintenance processes and excellent customer experience.
• Manage facility rules compliance, risk identification, and mitigation, maintaining clear communication of responsibilities to staff and contractors.
• Maintain up-to-date site documentation and provide ongoing technical training and competency assessments.
• Support recruitment, scheduling, and development of facility staff, including supervision of outsourced resources to maintain high performance and full coverage.

About you

Qualifications

Additional Information

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move.

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