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Customer Service Advisor (Mandarin Speaker)

Customer Service Advisor (Mandarin Speaker)

Recruitify_HRKuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description

3 weeks ago Be among the first 25 applicants

This range is provided by Recruitify_HR. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

MYR42,000.00 / yr - MYR54,000.00 / yr

Our client does more than just fill vacancies — they unlock potential. Based in Malaysia & the Philippines, they are a people-first recruitment agency on a mission to connect exceptional talent with forward-thinking organizations across Southeast Asia and beyond.

Whether you're a startup scaling fast or an established enterprise looking for your next game-changer, our clients team delivers tailored hiring solutions that blend local insight with global recruitment standards. From executive search and permanent placements to contract staffing and HR consulting, they help businesses build teams that drive growth, innovation, and impact.

Role

Customer Service Advisor - Mandarin Speaker

Location : Cyberjaya, Malaysia

Salary : RM 4,500

Language : Mandarin (At least 1 year Customer Service experience; GDS system experience will be an added advantage)

Joining date : ASAP

Work Hour : Rotation Shift

Headcounts : 12

Education : SPM / Diploma / Degree

Role & Responsibilities

  • Take calls and provide accurate answers to customer queries.
  • Deliver excellent customer support and services with patient assistance at all times.
  • Respond to customer inquiries using knowledge from training (client product, continuous improvement, and refresher courses).
  • Deliver customer support and services effectively through active communication.
  • Meet and exceed all key performance indicators set by the company and the client.
  • Adhere to the given work roster including weekends, public holidays, split offs and rest days as required by business needs.
  • Adhere to call flow procedures and quality assurance requirements.
  • Abide by de-escalation processes for dissatisfied customers.

Ideal Profile

  • At least 1 year of experience in a Customer Service role, ideally in Hospital / Health Care / Healthtech and Hospitality industries.
  • Excellent interpersonal and written / verbal communication skills.
  • Strong team player who can manage multiple stakeholders.
  • Attention to detail and high standard of work.
  • Highly goal-driven and able to work in fast-paced environments.

    • What’s on Offer?

  • Join a market leader within Hospitality.
  • Fantastic work culture.
  • Opportunity within a company with a solid track record of performance.

    • Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Other

    • Industries

  • Hospitals and Health Care and Travel Arrangements

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    Customer Service Mandarin Speaker • Kuala Lumpur, Kuala Lumpur, Malaysia