Customer Service Executive

Responsibilities

• Answer customer calls and handle customer inquiries and complaints through various channels such as phone calls and emails, providing timely responses and professional solutions.
• Assist customers in processing and tracking orders, ensuring accurate and timely order information and providing customers with order status and shipping information.
• Track customer order progress, coordinate with production, logistics, and other departments to ensure orders are delivered on time.
• Record customer feedback and complaints, provide timely feedback to relevant departments, and track progress to ensure timely resolution of issues.
• Maintain customer relationships, establish good communication and trust with customers, and enhance customer satisfaction and loyalty.
• Participate in customer service-related training and learning to continuously improve professional knowledge and service levels.
• Accurately record and track customer service data according to company regulations and processes, and provide relevant reports and analysis.
• Collaborate with other departments to conduct market research and customer satisfaction surveys, collect customer feedback and suggestions, and provide improvement directions for the company.
• Assist in handling customer complaints and disputes, find solutions, and handle them properly to maintain the company's reputation and interests.
• Complete other tasks assigned by superiors.

Education

High school diploma or above; major in management or related fields.

Experiences

Over 1 years of customer service work experience

Knowledge & Skill

Basic Abilities

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