Workplace Operations & Engagement Analyst (1 Year Contract) - Kuala Lumpur

Workplace Operations & Engagement Analyst (1 Year Contract) - Kuala Lumpur

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting‑edge technology that connects travelers with a global network of 4.7 million hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7 100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose – Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know our Team

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family.

The Opportunity

Our Workplace Operations Analyst is responsible for creating a workplace environment where our employees in our local office feel safe, secure, connected and inspired. The goal is to develop an inclusive culture that attracts and retains Agoda’s talented employees.

In this role, you will be responsible for delivering a diverse range of projects – from adding workplace experience needs and enhancing our safety programs to supporting employee onboarding and off‑boarding, and organizing inspiring employee activities and events.

Job Summary

As part of the People Team, the Workplace Operations & Engagement Analyst will play a key role in managing and ensuring the seamless daily operations of the office & facilities, leading engagement initiatives, while actively fostering a vibrant, engaging, and positive culture for our employees. This role is designed for someone who can co‑lead with managers, take ownership during absences, and continuously drive improvements in both operations efficiency and employee engagement. The ideal candidate will have experience in multinational corporations (MNCs) and a proven track record in blending operational excellence with creative employee engagement strategies.

In this Role, you’ll get to :

• Ensure the smooth running of the office (and to some extent, other local offices) including :
• Manage relationships with external partners, e.g., building management, vendors for storage, cleaning, catering and other office‑related activities and needs.
• Negotiate and manage vendor contracts, e.g., work with vendors to get bids, determine best fits for budget and project goals.
• Plan, organise and execute office events, projects, operations & activities planning, initiatives to promote employees’ engagement, positive office culture, celebration, town hall, CPR / fire evacuation training, annual social parties, etc.
• Manage upkeep of office and facilities supplies and related budgets.
• Manage logistics of office re‑orgs and moves.
• Manage other ad‑hoc administrative requests and operative tasks within the office.
• Enhance administrative processes by identifying improvements and implementing solutions that save time and improve accuracy.
• Manage initiatives related to security and business continuity.
• Support procedures for visitors; create a brilliant first impression by coordinating front‑desk activities, offering administrative support and welcoming employees and visitors.
• Assist with government reporting, activities and any government paperwork where needed.
• Partner to deliver creative and effective employee events, campaigns, and engagement initiatives that excite our employees in our local offices.
• Partner across teams to plan, organise, and coordinate business events both on‑ and off‑site.
• Organise office activities and events, manage associated budget and catering or other needs.
• Create and implement strategies to enhance employee engagement, satisfaction, and retention.
• Manage internal communication channels to keep employees informed and engaged.
• Coordinate CSR initiatives that align with company values and engage employees.
• Organise volunteer opportunities, donation drives, and sustainability efforts.
• Conduct new hire orientations and assist with new hire onboarding and process for departing employees.
• Communicate with a range of internal stakeholders, including our global People Team, CEG, TD, IT and business stakeholders.
• Lead by example to promote and embody our working environment that showcases our diverse, unique culture.
• Prepare photographic and video material to share internally and externally.
• Handle additional responsibilities that may be assigned based on company strategy, operations, and activities.

What You’ll Need to Succeed

EXPECTATIONS – BEHAVIORS AND VALUES

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

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