Air Logistics Customer Care Specialist

Overview

Join to apply for the Air Logistics Customer Care Specialist role at Kuehne+Nagel .

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Responsibilities

• You will support customers by providing helpful information, answering queries, and responding to complaints and feedback. Using your strong forwarding and market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services and features.
• Drive customer engagement, satisfaction, retention and reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
• Establish and strengthen operational relations to customer contacts through daily interactions, regular care visits and proactively advising and consulting to ensure customer satisfaction.
• Qualify customer inquiries and provide quotations within the given price band, in line with the guiding leeway in decision-making, then follow up to ensure quotations are accepted and closed.
• Support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems alongside the (initial) customer order.
• Collaborate with Finance and Revenue Care Center (RCC) to adjust credit limits based on daily business development and coordinate measures in case of challenges.
• Document, resolve, analyze all complaints and feedback then identify, share and eliminate root causes.
• Create, review and refine customer reports.
• Ensure delivery against all financial targets and strategic objectives.

Requirements / Qualifications

What’s in it for you

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Employment type : Full-time

Job function : Distribution, Supply Chain, and Customer Service

Industries : Transportation, Logistics, Supply Chain and Storage

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