Food & Beverage Manager

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city center,  Traders Hotel by Shangri-La  is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.

Department :  Food & Beverage

Reports To : Assistant Director of Food & Beverage

Job Summary : The Food & Beverage Manager lead day-to-day operations of Gobo Chit Chat (all-day dining), In Room Dinning and On The Go (grab-and-go café), ensuring smooth service and consistent guest satisfaction. Monitor performance of all outlets including Bara on Six and Sky Bar in alignment with Shangri-La Group standards.

Key Responsibilities :

• Collaborate with the Executive Chef to develop diverse menus, including local, international, and grab-and-go options, and introduce seasonal promotions and themed buffets.
• Ensure high standards of guest engagement, service efficiency, and food quality.
• Actively monitor guest feedback (online and in-person) and implement improvements where needed.
• Conduct training on service etiquette, up-selling, hygiene standards, and product knowledge, especially for high-volume periods.
• Analyze outlet performance metrics and implement initiatives to drive revenue, such as cross-selling and promotional offers.
• Liaise with the purchasing team for sourcing of fresh and sustainable ingredients where possible.
• Ensure adherence to all group and local health and safety regulations (Shangri-La Food Safety Standards (SFS), HACCP, etc.).

Coordinate with Sales & Marketing and Rooms Division on promotions, events, and in-room dining packages.

Skills and Qualifications :

Diploma or Degree in Tourism, Hospitality, or Hotel Management.

Strong command of spoken and written English; additional languages are an advantage.

Excellent knowledge of beverages and F&B service standards.

Minimum of three (3) years experience in a similar role.

Proficient in computer applications; flexible with working hours.

Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.