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Assistant Vice President (P5), Remittance Operation Services 1 1 1

Assistant Vice President (P5), Remittance Operation Services 1 1 1

Sumitomo Mitsui Banking Corporation Malaysia BerhadMalaysia, Malaysia
1 day ago
Job description

Sumitomo Mitsui Banking Corporation (SMBC) operates globally with extensive overseas branches that offers a broad range of financial services. Due to its incorporation of a wholly owned subsidiary in Malaysia, SMBC invites you to be part of its talent pool where you can grow with us.

Responsibilities

  • Coach and guide subordinates in terms of operational processes, skills and technical know-how to improve staff productivity and maintain consistency in operational support and delivery.
  • Promote accountability and transparency, fostering a sound compliance culture that reinforces ethical, prudent and professional behaviour.
  • Maintain key control aspects of operations to ensure compliance with corporate requirements and risk mitigation, thereby reducing fraud losses / write‑offs and adjustments.
  • Timely reporting of potential or actual breaches to the respective departments and branches.
  • Address actual or suspected breaches of regulatory requirements or internal policies in a timely and appropriate manner.

Operations & Controls

  • Effectively manage transaction processing and department activities, ensuring tasks are completed within the expected timeframe and operations comply with operating procedures.
  • Manage end‑to‑end daily transaction processing and / or authorization of operational actions, ensuring accuracy, efficiency and compliance with internal controls / policies to mitigate material operational risks that may result in operational failure or fraudulent activity.
  • Provide day‑to‑day support and advice in the department for transactional activities.
  • Resolve routine / day‑to‑day issues and provide support to branches regarding customer enquiries, investigations and problem solving.
  • Manage defect and / or complaint management processes.
  • Perform timely reconciliations, issue resolution and submit management / regulatory reporting as required.
  • Maintain a healthy and highly motivated team while encouraging teamwork.
  • Work closely with other operations teams to resolve exceptions or queries.
  • Proactively share new ideas and concepts to improve operations processes.
  • Review operating procedures and maintain processes.
  • Work effectively both independently and as part of a team with minimal supervision.
  • Perform other duties assigned by the Supervisor / Management from time to time.
  • Cover duties of staff members in the department in their absence.
  • Support bank activities interrupted by an emergency / crisis.
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    Operation Assistant • Malaysia, Malaysia

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