Overview
Position Overview :
Company Overseas IT enables Company’s international growth by delivering secure, scalable, and intelligent enterprise IT environments. You will lead the operational management, automation, and optimization of global SaaS platforms such as ServiceNow, Atlassian, Microsoft 365, Zoom, Miro, Slack , and internal tools. Besies, you will need to ensure service stability, improve operational efficiency, and deliver an excellent user experience across Company’s global SaaS ecosystem. Fluency in both English and Chinese is required.
Key Responsibilities
SaaS Platform Ownership
- Administer and manage Company’s enterprise SaaS platforms including ServiceNow, Atlassian, Microsoft 365, Zoom, and Miro
- Handle user lifecycle management, permission structures, license allocations, and security controls
- Monitor platform health, troubleshoot issues, and optimize system performance
Integration & Automation
Design and implement API-based integrations across SaaS platforms and internal systemsAutomate repetitive workflows using ServiceNow Flow Designer, Power Automate, or custom scriptsDocument architecture, automation flows, and integration specs for ongoing maintenanceLicense & Usage Governance
Track software usage trends, optimize license consumption, and support procurement forecastingBuild operational dashboards and reports for visibility and decision-makingEnsure SaaS compliance and readiness for audits in collaboration with Procurement and Security teamsDevelop and improve internal self-service tools (e.g., ServiceNow portals, chatbot workflows)Drive user adoption and satisfaction through intelligent automation and clear UX designContribute to Company’s vision of streamlined, low-touch IT operationsIncident, Change, and Service Management
Lead resolution of incidents related to SaaS platforms, including root cause analysisParticipate in or lead change implementations across IT systemsMaintain accurate documentation, SOPs, and support materialsWho We’re Looking For
Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field5+ years of hands-on experience in SaaS operations, system administration, or enterprise IT engineeringDeep knowledge of SaaS platforms (especially ServiceNow , Atlassian , M365 , Zoom , Slack , etc.)Familiarity with license management, access controls, and compliance requirementsFluent in both English and Chinese , with the ability to collaborate across global teams and stakeholdersDetail-oriented, proactive, and accountable in a fast-paced, high-ownership rolePreferred Qualifications
Experience with global SaaS service delivery and localization supportFamiliarity with ITIL processes for change, incident, and asset managementExposure to AI, RPA, or chatbot platforms (e.g., ServiceNow Virtual Agent, Microsoft Copilot)Experience in technology, gaming, or high-growth enterprise environmentsWhy Join Us
Own the operations and evolution of Company’s enterprise SaaS platformsDrive automation and self-service strategies in a high-impact global IT environmentCollaborate with a world-class team at the forefront of digital workplace transformationEnjoy competitive compensation, full-time benefits, and long-term career advancement in a dynamic international companySeniority level
Mid-Senior levelEmployment type
ContractJob function
Information TechnologyIndustries : IT System Design Services and IT Services and IT ConsultingWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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