(JC) Customer Support - Mandarin AND English

Company Overview : A BPO company specializing in customer engagement and improving business performance for some of the world’s best brands. Our client comprises of companies from different industry : automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector.  Working Hours : 24 hour shift (rotation) 9 hours shifts (Include 1 hour break) Working Location : Cyberjaya office Position : Customer Support (Mandarin AND English) As a Customer Service Advisor, you will be the first point of contact for users of our client company. This role offers an exciting opportunity to combine your bilingual communication(MandarinandEng) skills with your passion for customer care, by assisting users from around the world with their booking needs and inquiries. You will handle inbound interactions, resolve issues, and ensure a seamless and positive experience for users.  Job Description :

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and / or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and / or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff  [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-agensi-pekerjaan-reeracoen-malaysia-sdn-bhd-job-jc-customer-support-mandarin-and-english]

MUST REQUIREMENTS SPM - At least 6 months experiences in Customer Support Diploma - At least 4 months experiences in Customer Support Degree - Fresh graduate welcome - At least 6 months experiences in Customer Support - Ability to effectively communicate, both written and verbally as a bilingual speaker for Mandarin language as well as English language