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Fraud Analyst (Mandarin Speaker - Hybrid Mode)
BrainHuntersGreater Kuala Lumpur, Malaysia30+ days ago
Job descriptionYou have at least 2 years experience including solid experience in a similar role within Financial Services. You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes. You are a strong networker & relationship builder You possess strong analytical skills and are comfortable dealing with numerical data You are adaptable and thrive in changing environments Work in a company with a solid track record of performance Flexible working options Leadership Role
BrainHunters is a workforce solutions provider company and was established in 2017. The “BrainHunters” Team has vast experience and expertise in the recruitment industry of over 20 years and has extensive knowledge of the market’s norms and expectations as well.
The Role
You will be responsible for :
- Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
- Working closely with internal stakeholders to solve client issues.
- Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.
- Developing account plans to enhance service delivery.
Ideal Profile
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Fraud Analyst Mandarin Speaker Hybrid Mode • Greater Kuala Lumpur, Malaysia