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Change Manager, CACEIS Consulting M / F

Change Manager, CACEIS Consulting M / F

CACEIS-GruppePutrajaya, Malaysia
30+ days ago
Job description

Types of Jobs - Asset Management Types of Jobs - Corporate & Investment Banking Job title

Change Manager, CACEIS Consulting M / F Contract type

Permanent Contract 22 / 11 / 2025 Yes Job summary

This role will be responsible for leading the people, process, and cultural aspects of transformation programs that impact client servicing operations, technology platforms, and regulatory processes within the investor services function. This role combines structured change management methodologies with Lean Six Sigma, Agile delivery practices, design thinking, and critical thinking to deliver initiatives that are user-focused, operationally sound, and strategically aligned. Acting as the central link between business stakeholders, operations teams, and technology partners, the Change Manager ensures seamless transitions, high adoption rates, and sustained benefits while safeguarding client experience and maintaining service quality. By embedding continuous improvement practices and fostering stakeholder engagement at all levels, this role plays a pivotal part in enabling the organization to adapt quickly, operate efficiently, and remain competitive in a fast-evolving financial services landscape. Supplementary Information

  • Develop and execute change management strategies for initiatives such as client onboarding transitions, fund migrations, operating model redesigns, and platform upgrades.
  • Integrate Lean Six Sigma principles to streamline processes, reduce waste, and improve service delivery.
  • Apply Agile / Scrum practices for iterative, value-driven delivery.
  • Use Design Thinking to ensure solutions are client- and user-centric.

Change Implementation & Risk Management

  • Conduct change impact, risk and readiness assessments.
  • Lead cutover, transition, and stabilization activities.
  • Work with risk and control teams to ensure compliance and minimize disruption

    • Stakeholder Engagement & Influence

  • Partner with relationship managers, product, operations, compliance, and technology teams to align on objectives and impacts.
  • Navigate complex stakeholder networks across global / regional offices.
  • Influence senior leadership using data insights and change impact evidence and ROI benefits through change implementation

    • Post Implementation Sustainability

  • Track adoption, operational KPIs, and client satisfaction post-change.
  • Conduct feedback loops to drive continuous improvement.
  • Embed reinforcement mechanisms to ensure changes stick

    • Communication, Engagement & Training

  • Design and deliver communication strategies and training programs to support change initiatives. Geographical area

    • Asia, Malaysia City

    Not specified Education

    Bachelor Degree / BSc Degree or equivalent Level of minimal experience

    6-10 years Experience

  • Experience : 7 – 10 years, with 3-5 years in Change Management Required skills
  • Well versed with Change Management Frameworks, Lean Six Sigma or Agile methodologies
  • Strong data analytics & visualization skills, including exception management analysis, reporting transformations, and data lineage analysis
  • Proficient understanding and ability to leverage tactical solutions such as RPA, APIs, AI, Machine Learning, NLP
  • Process enhancement workflows & system integration comprehension
  • Good domain knowledge of the asset servicing business Technical skills required

    • Intermediary / Advanced Excel, Microsoft o365, Power BI knowledge Languages

    Not specified General information

    CACEIS is the asset servicing banking group of Crédit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers and corporate clients. Through offices across Europe, North and South America, and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary and fund administration, fund distribution support, middle office outsourcing, issuer services and transfer agent. With 7,000 employees and a large client base, CACEIS is a European leader in asset servicing and one of the major players worldwide. By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.

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    Manager Manager • Putrajaya, Malaysia