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Campaign Fulfillment Manager

Informa PLCGeorgetown, Penang, MY

26 days ago

Job description

Job Description

We are looking for a Campaign Fulfillment Manager (CFM) to join the Operations team. The CFM is primarily responsible for supporting the management of delivery of products on a contract from inception to completion to ensure complete customer satisfaction. This includes the day to day responsibility of coordinating the reconfirming of what the customer purchased, capturing customer soft goals to communicate to all post sales teams, collection / receipt of online media deliverables, handling all post sale changes. Candidates must be logical thinkers with good communication skills who are able to multi-task and work under pressure. This individual needs to be a team player, detail-oriented and comfortable working in a fast paced environment.

Essential Job Functions :

Onboarding & Campaign Set Up

Coordinate the receipt of online creative materials from Agencies and / or Advertisers to ensure creative deadlines are met for all media campaigns
Build relationship with Advertisers to provide support and to fulfill campaign in order to help build a loyal customer base;
Communicate with the Sales, CSM, Product Ops teams about campaign status, performance and execution;
Provide excellent Customer Service by responding to internal and external customer inquiries over the telephone and through email;
Provide order status and performance updates to Sales Reps; and,
Ensure proper revenue forecasting and recognition on a weekly basis.

Campaign Fulfillment

Setting up auto-reporting and ownership of any manual client reporting deliveries

Determine and execute campaign fulfillment strategy

QA and monitoring delivery of campaigns and optimizing where necessary

Weekly product / client reporting

Processing Campaign Changes including working with sales and clients to set proper expectations around impact and timing

Processing lead returns and maintaining system accuracy

Securing any necessary proof of delivery and processing month end close tasks

Qualifications

Knowledge, skills and abilities required :

Experience working as a Customer Service Representative or Sales Administrator;

Excellent oral and written communication skills;

Strong organizational skills;

Analytical mindset- must be able to dissect problems and make decisions using data

Extremely reliable - team player;

Professional phone skills;

Must have the ability to handle multiple deadlines, phone calls and projects;

Must be fast thinker and be able to make decisions quickly;

Computer Application literate;

or degree required;

Proven sales and client management abilities, preferably to the advertising and agency marketplace; and,

Accurate data entry skills, problem solving ability and the ability to work independently.

Additional Information

TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, colour, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.

Our benefits include :

Freedom & flexibility : colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely

Great community : a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks

Broader impact : take up to four days per year to volunteer, with charity match funding available too

Career opportunity : the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves

Time out : annual leave plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year

A flexible range of personal benefits to choose from, plus company funded private medical cover

A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares

Strong wellbeing support through EAP assistance, mental health first aiders, access to health apps and more

Recognition for great work, with global awards and kudos programmes

As an international company, the chance to collaborate with teams around the world.

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Manager • Georgetown, Penang, MY