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Executive - Servicing Office Agent

Executive - Servicing Office Agent

Liberty General Insurance BerhadMuar District Reservoir, Johor, Malaysia
16 hours ago
Job description

Job Description

Customer Service and Sales

  • Managing direct walk-in customers, providing information about insurance products and services
  • Handling enquiries including NCD, MMIP, complaints and claims from customers
  • Manage issuance and reporting for MyEG transactions, including processing of road tax renewals (if applicable)
  • Responsible to manage and meet the counter's sales target
  • Boost up sales of personal line product in achieving the set target
  • Responsible in monitoring counter's customers retention

Operational support

  • Handling business transactions, collection of premium payments, and issuance of receipts at branch level
  • Process cancellations, endorsements, refunds, and non-motor policy e-cover notes
  • Prepare daily sales report, ensuring end-of-day balancing of and banking in money in accordance with company procedures
  • Conduct daily recording of cash, cheques and receipts
  • Ensure smooth operations of QMS Machine and generate service level reports (if applicable)
  • Handling the allocation, return of expired books, and safekeeping of non-motor manual cover notes
  • Liaise with bank on matters related to EDC machine
  • Documentation including request facilities, printing of renewal notice, reports & policies, mailing, courier, cheques facilitation, filing and storage handling
  • Handling claims documentation including request slip, reporting, notification, and managing claims drop box.
  • Coordinate inspection for windscreen, Kurnia Express claims, lapsed renewal, and post-repair survey

    • Education / Academic Qualifications :

  • Minimum SPM in any related field.

    • Functional knowledge / Technical skill :

  • Customer service and good language / communication skills.
  • Sales and Marketing Skills (if applicable)
  • Insurance Knowledge
  • Operations and Administrative Duties .
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    Executive Office • Muar District Reservoir, Johor, Malaysia