Operations Manager

Position Responsibilities Leadership and Change Management -Provides direction and strategy to all District Managers to drive growth in the respective area. -Set goals, monitors work, and evaluates results to ensure that objectives and operating requirements are met, and customer requirements are met or exceeded. -Effectively provides leadership, communication, direction and talent development to the team and encourages the development of all staff to drive overall company success. -Systematically cultivates and maintains long-term, collaborative relationship with key stakeholders and work closely with other Departments to achieve mutual goals. -Keeps abreast with current issues affecting Branches and develops strategies to address these issues. Outlet Operations -Leadership and direction to the Department by assisting the VP of Operations with the development of long range and annual plan, including forecasting and budgeting preparation. -Direct and oversee operations activities and personal by guiding employees in achieving the goals and objective of the Company. Monitor performance of retail operation, implement improvement plan when necessary. -Review existing and establish new policies and procedures to streamline activities and standards to meet operational needs and requirements. -Provide necessary training to staff to enhance skills and performance.   -Collaborate with other departments to enhance business systems or processes, such as customer service, logistic / supply chain and academy -Plan, propose, adopt and implement physical presence strategies. -Carry out periodic analysis / study on outlets that covers cost effectiveness, COGS, Wastages, Labour Cost, Utilities, Sales / Product Mix, Service Time, Productivity and etc. -Ensure to review processes periodically and take measures for fraud prevention, tighten security and safety. Human Capital Planning -Provide scope for advancement and development of employees through training programme and development. -Evaluating employee performance and providing feedback, coaching, counselling, motivating and discipline. Setting objectives and identifying employee training needs. -Recognizing employee achievements and encouraging excellence in the work environment. Customer Service -Resolving customer issues as needed -Conduct periodic customer satisfaction survey to further improve service delivery. -Review customer needs and explore innovative means to meet / exceed their expectations in services. Lean Management -Ensure all outlets practise this by optimizing resources to reduce redundancy, improve productivities and to achieve cost effectiveness (Labour Cost, Wastages and Utilities). -Set goals, develop, and drive strategic and operational plans based on trend analysis and local market knowledge to ensure effective execution. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-zus-coffee-job-operations-manager-0]

Qualification and Experiences  -Possess at least a Degree in Business Administration; Hospitality Management; Catering Management or any other relevant fields. -At least 10 years working experience in FandB including minimum 5 years in managerial position managing 50 – 80 outlets. -Possess good leadership and people management skills. -Excellent interpersonal, communication, planning and negotiation skills. -Proactive and customer oriented. -Excellent computer skills and proficiency in excel, word, powerpoint. -High level understanding and in-depth knowledge of FandB industry. -Leadership through influence and effective conflict resolution. -High tolerance for ambiguity. -Analytical and meticulous. -Excellent problem-solving skills.  a Necessity, not a Luxury