STORE SALES SUPERVISOR (MARU)

Overview

Store Sales Supervisor (Maru) at Bison Consolidated Berhad

Key Responsibilities

• Provide exceptional customer service by greeting guests warmly, taking and processing orders, and addressing concerns.
• Follow SOPs for customer interaction and service to ensure a consistent and high-quality experience.
• Resolve customer complaints promptly and professionally, adhering to company guidelines.
• Prepare and serve coffee and other beverages according to HQ recipes and SOPs; ensure that drinks and food items meet quality and presentation standards.
• Maintain cleanliness and proper operation of beverage preparation equipment, such as espresso machines and blenders.
• Ensure outlet has sufficient manpower by managing the outlet timetable and monitoring staff attendance; supervise and support crew during shifts, providing training and guidance; monitor junior performance.
• Oversee daily café operations, including opening and closing procedures, following company SOPs; manage cash transactions and assist with cash management tasks with the Store Manager.
• Conduct daily stock takes, reconcile counts with inventory records, manage inventory control, order and restock supplies, and ensure equipment is in good condition; avoid over-ordering and expiration of goods.
• Report operational issues to the Store Manager and collaborate on solutions; document and communicate equipment malfunctions or supply shortages.
• Ensure adherence to health and safety regulations and sanitation standards; conduct maintenance checks and maintain accurate records related to inventory, sales, and hours.
• The Management reserves the right to adjust the job description as deemed necessary and to assign ad hoc tasks as required.

Qualifications

Spoken Language : Malay, English

Written Language : Malay, English

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries : Retail

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