Senior Executive - Product QualityCoway (Malaysia) Sdn Bhd • Kuala Lumpur, Kuala Lumpur, Malaysia

Senior Executive - Product Quality

Coway (Malaysia) Sdn Bhd • Kuala Lumpur, Kuala Lumpur, Malaysia

11 days ago

Job description

Job Overview

We are seeking a motivated and technically skilled individual to join our team as a Senior Executive - Product Quality.

Key Responsibilities

Product Quality & Incident Management

Review and verify reports related to emergency response, product issues and liability cases.

Assess and validate compensation claims to ensure fairness and accuracy.

Coordinate with the Finance team to process customer payments and follow up until cases are resolved.

Work closely to track product liability claims and ensure timely resolution.

Technical Support & Installation Compliance

Provide technical guidance and best practices on household electrical wiring and product installation.

Ensure all installations comply with local regulations and company standards.

Conduct technical training to enhance installation and troubleshooting skills.

Follow up the Claim & Supplier Coordination

Submit the product liability claim to the supplier and follow up on the compensation from the manufacturer.

Submit monthly claim reports and maintain clear communication with HQ.

Operations & Process Compliance

Monitor adherence to company Standard Operating Procedures (SOPs).

Manage and maintain tools and equipment for the team (RCT and related tools).

Provide hands‑on support for activities and projects at the HQ office.

Quality Inspection & Reporting

Coordinate and arrange rework of the product.

Coordinate and report on operational results (incoming check, failed installation).

Requirements

Minimum degree in electrical engineering or any related field.

Minimum 2 years’ experience as a certified electrician or technical support professional.

Skilled in electrical wiring, troubleshooting and compliance inspection.

Proficient in Microsoft Excel and reporting tools.

Strong problem‑solving and coordination skills, with attention to detail.

Able to communicate effectively with internal teams, suppliers and customers.

Benefits

Medical

Miscellaneous allowance

Dental

Sports (e.g., gym)

Vision

Outpatient medical card

Yearly performance bonus

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Executive Product • Kuala Lumpur, Kuala Lumpur, Malaysia

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