Admin cum Key Account

Job Description We are a fast-growing startup company that hopes to make the world a better place through our creativity and technology. Founded in 2024, Ocard (from Taiwan) is a fast-growing CRM and marketing SaaS platform, using big data and AI designed specifically for B2C retailers and SMEs to build stronger relationships with their customers. Offers a range of digital tools to facilitate this interaction, such as membership management, loyalty points system, online ordering system, CRM and more​. We’re expanding and looking for a proactive, driven Admin cum Key Account to grow our client base and be part of our exciting journey in reshaping the retail loyalty landscape. Key Responsibilities : -Client Onboarding : Coordinate and manage end-to-end onboarding of new clients, including setup, training, and product implementation. -Account Management : Build strong relationships with key clients and act as their go-to person for all post-sale needs. -Product Support : Provide ongoing support and guidance to clients on how to best use Ocard’s features to drive engagement and results. -Issue Resolution : Respond to client queries promptly and coordinate internally to solve any issues effectively. -Client Retention : Monitor client satisfaction, usage, and feedback to ensure renewal and upsell opportunities. -Performance Tracking : Analyze client performance metrics and prepare reports or suggestions for optimization. -Cross-Team Coordination : Work closely with the Sales, Marketing, and Tech teams to ensure a seamless customer experience. Highlights -Competitive salary with performance incentives -Allowance and medical claims -Join a growing company with regional presence and big ambitions -Supportive and collaborative team culture -Opportunity to grow in a fast-scaling tech company -Meaningful work that helps businesses build real customer relationships [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-ocard-rewards-loyalty-m-sdn-bhd-job-admin-cum-key-account]

Job Requirements Requirements : -0–3 years of experience in account management, client success, or customer support, preferably in a SaaS, tech, or digital solution setting. -Excellent communication and interpersonal skills. -Strong organizational skills with attention to detail and follow-through. -Ability to handle multiple accounts and prioritize effectively. -Comfortable with tech tools and able to learn new systems quickly. -Fluent in English and Bahasa Malaysia (Mandarin is a plus).