Talent.com
This job offer is not available in your country.
Associate Business Support Specialist (Vietnamese Bilingual)

Associate Business Support Specialist (Vietnamese Bilingual)

Merck Gruppe - MSD Sharp & DohmePetaling Jaya, Selangor, Malaysia
2 days ago
Job description

Position Responsibilities

  • Being part of a team of STS professionals executing STS SRD Tier 1 processes globally, applying the “Follow the Sun Model” (wherever there is no language dependency).
  • Ensuring tickets are taken care of with utmost quality and in a timely manner (based on the defined SLAs)
  • Providing first-in-class customer support through the case management tool (ServiceNow) and telephony system
  • Understanding their role in the end-to-end design
  • Delivering high-quality service to employees and suppliers to increase customer satisfaction
  • Collaborating effectively with SRD Tier 2 analysts as well as all other STS subgroups to ensure a globally consistent approach
  • Adhering to the global process design, policies, and compliance requirements
  • Raising opportunities and pain points to help inform strategy for continuous improvement opportunities
  • Identifying common trends and themes in the support group to identify long-term solutions and reduce the number of cases created
  • Working closely with SRD Tier 2 and the Global Governance team on frequent flyers and other areas of opportunity
  • Driving adoption and effective use of the ServiceNow platform for documenting and tracking service requests and issues
  • Using available ServiceNow dashboards to drive productivity as well as consistency
  • Supporting other team members by providing cover when required

Education & Experience

  • Bachelor\'s degree in accounting, finance, business administration, or related fields preferred
  • 1 year demonstrated work experience within a General Accounting and / or Finance Shared Services, customer services, and / or Source to Settle area preferred, but not mandatory
  • Business-level fluency (oral and written) in English is a must;
  • Additional languages are required. Mandarin, Japanese, Vietnamese, or Korean language (both written and spoken, so you can freely interact with the customers)
  • Understanding of STS and surrounding processes
  • Strong diligence, problem-solving, and analytical skills are a must
  • Excellent communication and interpersonal skills
  • Continuous improvement mindset
  • Customer-focused and results-driven
  • Sense of urgency
  • Demonstrates initiative
  • Effectively work in a team environment – including sharing knowledge and expertise, and giving and receiving feedback, to enable a high-performing team

    • Required Attributes

  • Proficiency in Microsoft Office Apps (Excel, Word, PowerPoint at a minimum) required
  • Organizational skills
  • Written and verbal skills enabling effective communication
  • Ability to operate independently and remain focused through change or uncertainty
  • Customer service mindset
  • SAP ECC and Ariba experience desired
  • Experience with case management tools is beneficial ( ServiceNow)
  • Positive, engaging disposition with high personal integrity, credibility, and energy
  • Strong communication and interpersonal skills that are effective with various cultures

    • Physical Position Requirements

  • N / A

    • Possible Career Moves

  • Assoc. Specialist, STS Global Accounts Payable
  • Assoc. Specialist, Vendor Master Data
  • Specialist, STS Service and Relationship Delivery Tier 2 Support
  • Specialist, Vendor Master Data
  • Specialist, Supplier Onboarding
  • Specialist, Non-PO Invoicing
  • Specialist, Global Accounts Payable
  • Specialist, Settlements

    • Required Skills

  • Adaptability
  • Business Support
  • Communications Support
  • Credit Management
  • Customer Technical Support
  • Financial Accounting Controls
  • Financial Operations
  • Human Resources (HR) Shared Services Advisory
  • Invoice Processing
  • Process Improvements
  • Productivity Improvements
  • Project Risk Assessments
  • Quantitative Analytics

    • Preferred Skills

    Current Employees apply HERE

    Current Contingent Workers apply HERE

    EEO / Important Notice

    Search Firm Representatives Please Read Carefully : Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

    Employee Status

    Regular

    Relocation

    VISA Sponsorship

    Travel Requirements

    Flexible Work Arrangements

    Hybrid

    Shift

    Valid Driving License

    Hazardous Material(s)

    Job Posting End Date

    12 / 8 / 2025

    A job posting is effective until 11 : 59 : 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

    Requisition ID : R

    #J-18808-Ljbffr

    Create a job alert for this search

    Associate Vietnamese • Petaling Jaya, Selangor, Malaysia