Customer Service Executive
PRISM+Kuala Lumpur, Kuala Lumpur, Malaysia11 days ago
Job descriptionDiploma / Degree holder or equivalent. At least 1-3 years of relevant work experience in customer service, preferably in e-commerce. Excellent phone etiquette and excellent verbal, written, and interpersonal skills. Ability to multitask, organize, and prioritize work. Prior experience using Zendesk or any other Customer Service Management system is an advantage. Experience in air-conditioning / consumer electronics / home appliances is an advantage. Strong technical skills and ability to adapt to new technologies quickly. Candidates must be willing to work on weekends and public holidays (5 days work and 2 off days on a rotational basis). Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur. This position will fully work from office. 14 Days Annual Leave 1 Day Birthday Leave Annual outpatient benefit (includes dental and optical benefits) Annual increment Performance bonus Free flow snacks and drinks!
Customer Service Executive
PRISM+ Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia
We are seeking a full-time Customer Service Executive to be the heart and soul of PRISM+ for our customers. In a high-growth electronics company, we look for a candidate who can manage different customer expectations while providing a WOW experience, cementing PRISM+ as the BEST Customer-oriented company.
The Customer Service Officer reports directly to the Customer Service Manager.
Responsibilities
- Provide timely, accurate, and quality responses to customers via email, live chats, phone lines, and social media channels.
- Assist customers in troubleshooting or identifying technical issues.
- Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.
- Identify common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
- Provide immediate attention to serious cases and elevate for swift resolutions.
- Obtain and share customer feedback with colleagues and other departments to improve product and service.
- Maintain a polite, helpful, and professional manner.
- Be passionate about the products you deal in and stay at the forefront of all the latest technology / specifications.
- Coach new customer service officers to uphold the same high level of excellence of customer experience provided by PRISM+.
- Uphold client confidentiality policy.
Requirements
Benefits
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Customer Service Executive • Kuala Lumpur, Kuala Lumpur, Malaysia