Clinical Specialist, Joint Replacement

Stryker, Petaling Jaya, Selangor, Malaysia

What You Will Do

• Provide effective technical consultative service to customers before, during and after routine surgical cases
• Apply product proficiency by ensuring customers comprehend technical specifications and usage instructions of Stryker products
• Case prearrangement and instrument & implant kit monitoring
• Provide inventory management and invoicing to customers and branch operations
• Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location
• Attend and support routine primary surgical procedures
• Confidently identify and troubleshoot product‑related issues related to a customer’s application of a product
• Document every incident regarding product performance issues; assist in preparing reports regarding these product issues according to company policy and governmental requirements
• Assist in the return / addition of products resulting from field service issues, stock adjustments, field actions, and administrative processes according to company procedures
• Ensure that products requiring maintenance are returned to the branch in a timely manner
• Provide product training to colleagues and / or customers in both one‑on‑one and in‑service settings
• Keep updated on product knowledge and professional skills through internal training, external seminars and other sources

What You Need

Pay rate will not be below any applicable local minimum wage rates.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Job Details

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