Assistant Outlet Manager

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Join us at Wyndham Suites KLCC, where luxury meets exceptional service. We are looking for a dedicated and enthusiastic Assistant Manager, Outlet to join our vibrant team and help us deliver world-class dining and event experiences. If you thrive in a fast-paced environment and are passionate about hospitality, this is your opportunity to grow your career with us.

What You’ll Do :

The Assistant Outlet Manager supports the Operation Manager in overseeing daily operations, ensuring exceptional guest experiences, and maintaining efficient workflows. This role involves supervising staff, managing inventory, ensuring compliance with health and safety regulations, and assisting in achieving financial goals.

Responsibilities

• Assist in managing daily outlet operations, ensuring smooth and efficient service.
• Monitor guest satisfaction, resolve complaints, and address feedback promptly.
• Oversee staff schedules, breaks, and task assignments to ensure proper coverage.
• Ensure adherence to standard operating procedures (SOPs) and quality standards.
• Supervise and guide outlet staff, providing training and performance feedback.
• Lead by example, fostering a positive and professional work environment.
• Motivate the team to meet sales and service goals.
• Assist in managing budgets, monitoring expenses, and controlling costs.
• Support the Operation Manager in achieving revenue targets and maximizing profitability.
• Perform daily cash reconciliation and ensure proper handling of payments.

Inventory and Stock Management

Health and Safety Compliance

Customer Experience

Reporting and Documentation

Job Requirements

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