Associate, Process Excellence Delivery (Malaysia, India)

Associate, Process Excellence Delivery (Malaysia, India)

Job Summary

The Process Excellence team partners across the organisation to raise process excellence awareness and capabilities across SCB and develop / run a dedicated training offering for relevant audiences. Key target audiences include PE practitioners and Business Analysts and potentially other stakeholder groups. This role is critical to driving the SCB transformation agenda, raising technical capabilities, driving consistency and improvement of quality and providing colleagues with best practices and knowledge.

Underpinned by our ambition and mission to standardise, simplify, and digitise the bank, the Process Excellence (PE) team plays an essential role in providing fundamental capabilities across the enterprise, identifying challenges and opportunities, raising our transformation ambition, and supporting relevant delivery activities relating to process optimisation.

What will you do?

Partner with the PE team, S&T, HR Learning & Development and external vendors to build and run a PE training offering for relevant targeted audiences – primarily PE Practitioners and Business Analysts. Provide relevant PE knowledge, share capabilities and best practices, and offer a dedicated curriculum to support and grow colleagues in their career.

In partnership with other stakeholder groups, ensure the process excellence training programme is fit for purpose and delivers value for PE practitioners and the Bank.

Key Responsibilities

• Define and build vision, capabilities and implement PE training programme for relevant personas / practitioners in the Bank
• Responsible for driving a culture where best practices, knowledge and lessons learnt are routinely captured, disseminated and embedded as part of the way we drive Process Excellence at Standard Chartered
• Work with the ‘process excellence community and practitioners’ and other relevant groups to ensure PE training offering is aligned with what they need to be efficient and operate consistently at the highest standards – driving value for clients, colleagues and shareholders
• Gather feedback from stakeholders and participants, and prioritise and embed these relevant capabilities in the organisation
• Ability to influence and inspire colleagues to drive a transformation culture, continuous improvements and drive SCB transformation ambition and capabilities
• Working closely with HR, talent and learning teams
• Develop and support the production and embedding of learning and development capabilities for Process Excellence, with the aim to up-skilling PE community
• Champion and act as a role model of the Group’s values and culture. Lead through example and build the appropriate culture and values.
• Sets appropriate tone and expectations for their team and work in collaboration with relevant partners
• Lead and support a change in mindset, building a culture of process excellence, client and colleague centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in the Bank are drivers and owners of outcomes
• Set effective metrics and standards, transparently communicating them to team members and Community of Practice participants, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team
• Identify, assess, monitor risks relating to the set up and running of these capabilities. Support the development and implementation of controls and mitigation plans

Key Stakeholders

Qualifications

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

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