IT Engineer - Japanese Speaker (Fresh Grad May 2026)

Job Description

Provide expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) to our Japanese clients throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards. Provide technical input, solutions, and recommendations to deal pursuit. Engage in and provide support for transition / transformation efforts. Monitor service delivery compliance to budget, quality standards, and customer / internal business / end‑user requirements. Provide IT infrastructure and / or application infrastructure lifecycle technical support, including planning, project management, installation, ongoing management / monitoring / troubleshooting, and de‑installation, following operational policies and processes that are compliant with industry standards (e.g. ITIL). Manage the technical / service relationship between the company and the customer, and between the company and subcontractors / vendors. Work with key customers and / or internal business / end‑user representatives (Infrastructure Support Managers, Client Manager, and the Account Delivery Manager) to retain customers and build the business.

Responsibilities

• Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk / complexity.
• Integrate technical knowledge and business understanding to create superior solutions for the company and for customers.
• Resolve most technical incidents independently within your technical area.
• Work with team members to resolve more complex or cross‑technology incidents.
• Identify potential escalations and alert management proactively.
• Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
• Independently review, implement, and verify changes / solutions of moderate complexity and risk to meet customer and / or trade / IT infrastructure needs within area(s) of technical responsibility.
• Apply patch and security changes per policy.
• Proactively monitor the environment for patch compliance.
• Ensure Configuration Management Database (CMDB) entries are complete and accurate.
• Solution Design : Apply the company solutions to meet moderately complex customer and / or trade / IT infrastructure needs within area(s) of technical responsibility.
• Provide continual improvement recommendations / direction‑setting advice within work team.
• Participate in customer and internal projects, including transformation.
• Lead projects from own responsibility area.
• Balance internal needs with customers and / or internal businesses / end‑user's needs within defined parameters.

Education and Experience Required

Knowledge and Skills

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