This job offer is not available in your country.

Hotel & Travel Customer Service (Cantonese & Chinese)

Startek MalaysiaPetaling Jaya, Selangor, Malaysia

1 day ago

Job description

Overview

Hotel & Travel Customer Service (Cantonese & Chinese) – Startek Malaysia

Responsibilities

Answer inbound calls from Hong Kong customers; process hotel & ticket inquiries, bookings, after-sales support, and customer complaints; also reply to emails.
Provide accurate information and details to customers.
Work days and hours include weekends, public holidays, and shift rotations.
Languages required : Chinese and Cantonese.
Visa or passport documentation may be prepared by the company.

Qualifications

Good communication skills in English and Chinese.

Fresh graduates are encouraged to apply; complete training provided.

Able to work in shift rotation (9-hour shifts; rest breaks as applicable).

Benefits

5 working days per week; unlimited commission and allowances.

Facilities include rest room, gym, pool, and futsal table.

Excellent career advancement and promotion opportunities.

Career progression path : Customer Service Executive → Product & Process Expert → Team Leader → Senior Team Leader → Assistant Manager → Manager → Senior Manager.

Job Details

Employment type : Full-time

Job function : Customer Service

#J-18808-Ljbffr

Create a job alert for this search

Customer Service • Petaling Jaya, Selangor, Malaysia