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Customer Experience Engineer

Logicalis Group (DE)Cyberjaya, Selangor, Malaysia

30+ days ago

Job description

Customer Experience Engineer in Cyberjaya at Logicalis

We are seeking a Customer Experience Engineer as part of our expansion of our team in Cyberjaya.

As a Customer Experience Engineer, you will play a crucial role in providing top-notch end user support services to our important customers in Australia and the surrounding region.

You will be part of a dynamic team that supports a large fleet of Microsoft / Windows technology-based issues and requests, ensuring our customers' systems run seamlessly.

Responsibilities

Managing Microsoft technologies across our customers' end-user portfolios
Building and configuring new devices, onboarding / offboarding new users, managing user account administration and full IT infrastructure lifecycle
Responding, diagnosing, and resolving issues and requests, managing competing priorities between inbound requests and the ITSM queue, ensuring accurate and comprehensive notes are captured for each event
Liaising with users, suppliers, software / hardware vendors, and escalating all unresolved problems or requests to relevant teams

Requirements

Min 3 years of experience in end user support role

Experience in JIRA and ServiceNow

Exposure in ITIL processes is an advantage

Ability to prioritise a demanding workload with a conscientious approach to time management

Team-spirited attitude with a passion for knowledge sharing and continuous improvement

Exposure to ITSM / JIRA or ServiceNow, hands-on device maintenance and troubleshooting experience

Knowledge of Office 365 and / or SCCM is a big plus

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Benefits / About the team

As a valued member of Logicalis Asia Pacific MSC you will enjoy several benefits, such as :

Supportive team environment : Confidential pulse checks indicate we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"

Pick your own adventure : Our people have moved from Helpdesk to Cloud-Engineering, Admin to Project / Program Management, Project Management to Product Development. If something interests you, we'll fund you to learn it

Breadth of experience and purpose : People here can have an idea, make a plan, and see it through

Flexible, modern working arrangements : A hybrid working model that balances remote work and in-person collaboration

Do I need to meet all the requirements to apply?

No. Studies indicate that many people apply even if they meet only a portion of the requirements. We can teach the specifics of the job. What we can’t teach is Character – Confidence, Capability, Curiosity.

About us

We are Logicalis, Architects of Change. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

For people living with disabilities or neurodiversity, adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.

If you’re interested in career opportunities but not ready to apply, join our Talent Network to stay connected to us and receive updates on the latest job opportunities and company news.

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Engineer Customer Experience • Cyberjaya, Selangor, Malaysia