Technical Application Specialist (ERP Support)

Technical Application Specialist (ERP Support)

Epicor | Federal Territory of Kuala Lumpur, Malaysia

As a Technical Support Specialist, you’ll focus on diagnosing and resolving technical and system-related issues while providing exceptional customer support. This role involves troubleshooting software applications, working with internal teams, and ensuring users receive accurate and timely solutions.

What You Will Be Doing

• Confer with customers via phone, email, or chat to diagnose technical / system problems, troubleshoot issues, and document solutions.
• Act as a liaison between end users and internal resources to resolve application issues.
• Follow established procedures to troubleshoot client-server software application issues, including those involving Microsoft SQL.
• Respond to complex technical issues where standard procedures have failed, using customer-centric interpersonal skills and technical product knowledge.
• Stay up to date with software updates and changes through training to provide timely and accurate customer support.
• Assist with system setup, configuration, and integration tools to enhance product functionality.
• Address concerns raised by other departments, such as customer experience or sales.
• Mentor and assist other team members.
• Contribute to and utilize the department’s knowledge base articles and FAQs.

What You Will Likely Bring

What Could Set You Apart

About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re proactive, proud, partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal-opportunity employer.

Recruiter

Amy Lee

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