Remote IT Support Analyst (Bilingual : Mandarin / English)

A global technology company in Kuala Lumpur is seeking an Analyst in Support & Operations to provide Level 1 remote desktop support. The role requires proficiency in Mandarin and English, strong problem-solving skills, and a customer-oriented approach. Responsibilities include diagnosing technical issues and ensuring compliance with service level agreements. Ideal candidates may have ITIL or CompTIA certifications. This position offers the opportunity to enhance customer satisfaction in a supportive environment.

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