Customer Service Specialist

Customer Service Specialist

2 days ago Be among the first 25 applicants

RestoSuite by JustinTech is a leading global provider of intelligent restaurant SaaS solutions, trusted by over 250,000 restaurants worldwide. We empower the hospitality industry with a one-stop digital ecosystem — spanning intelligent POS, CRM, supply chain management, and data analytics — helping businesses reduce costs, boost efficiency, and redefine the dining experience in the digital age. As we expand rapidly across North America, Europe, Australia, Southeast Asia, and the Middle East, we are seeking passionate tech enthusiasts to join our Kuala Lumpur team and shape the future of restaurant technology together!

About the Role

Handle online inquiries and feedback from various channels (online communication tools, phone, and email), ensuring timely and effective resolution. Maintain accurate records of customer service tickets.

Responsibilities

Efficiently manage bilingual inbound and outbound calls.

• Provide remote troubleshooting for minor technical issues to customers using tools such as TeamViewer or AnyDesk.
• Communicate and coordinate with internal departments, complete ad-hoc tasks assigned by management, and update the knowledge base regularly.
• Send timely reminders for subscription renewals; prepare test plans, test cases, and test scripts for software components to ensure high-quality software releases.
• Assist with account creation, menu setup, and processing of additional information provided by customers.
• Rotate on-call duties during off-hours to handle emergency issues.

Qualifications

Equal Opportunity Statement

(Insert commitment statement to diversity and inclusion here.)

Seniority level

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