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Customer Service Assistant

Vinda SEAKlang City, Selangor, Malaysia

2 days ago

Job description

Position Summary

The Customer Service Assistant is responsible for supporting the process of stock deliveries and returns to customers through proper documentation. The incumbent will work closely with the Commercial team and 3rd Party Logistic (3PL) to ensure orders reach customers according to delivery KPI.

You will play an important role to :

Ensure Sales Orders from the Commercial team are uploaded and processed accordingly within the cut-off time given.
Ensure fulfillment of orders based on customer priority as per agreed by Sales.
Work closely with 3PL to ensure delivery fulfillment.

Goods Return Processing

Ensure all Sales Return Notes submitted by the Commercial team are processed according to the agreed timeline and tracking of damaged / good stocks return completed up to Credit Note issuance.

Ensure all Trade Return Notes submitted by 3PL are processed according to the agreed timeline and completed up to Credit Note issuance.

Ensure proper filing of documents, including POD return from the depot.

Depot Operations

Ensure process compliance in Depot operations from replenishment up to invoicing and maintenance of depot stocks, including clearance of old promotions and slow-moving stocks.

Customer Service

Attend to complaints or issues highlighted by the Commercial Team and 3PL.

To be successful in this role, you will need to have :

At least 1-year working experience in an order processing role in a fast-paced environment.

Diploma in Business Studies or any other relevant field. The equivalent of this in working experience is also acceptable for this position.

Familiarity with Microsoft Excel.

Ability to work with tight deadlines.

Patient with customers and sales teams.

Ability to stay focused while processing orders.

Good prioritization of jobs and multitasking skills.

Good organization and follow-up skills.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industry : Manufacturing

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Customer Service Assistant • Klang City, Selangor, Malaysia