Customer Success Manager (MY)

Are you driven, results-oriented and a team player? With 17,+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun. If this is a journey you’d like to embark on, keep reading! The Customer Success Manager (C SM) is a commercial leader responsible for managing and growing a portfolio of live merchant accounts. This includes executing contract renewals, driving account expansion (upsells, add-ons), and building long-term customer partnerships. CSMs are trusted merchant advisors and revenue owners, ensuring that merchants achieve their goals while maximizing financial outcomes for StoreHub.You will collaborate cross-functionally with Sales, Onboarding, Product, and Support to resolve key merchant issues, identify opportunities, and close high-impact commercial decisions. Responsibilities :

• Own the commercial success of your assigned portfolio of merchants — including pitching and closing renewals, expansions, and add-ons.
• Develop and execute win / win negotiation strategies that maximize contract value while protecting and enhancing customer trust.
• Partner with the Sales and Onboarding team to fully understand and develop a clear renewal strategy for each customer.
• Confidently lead commercial conversations with merchant decision-makers, including pricing, feature packaging, and contractual terms.
• Maximize account growth opportunities by playing a collaborative role in the account team and helping to drive incremental revenue.
• Identify customer requirements, uncover roadblocks, and proactively drive on-time renewal closures.
• Collaborate with internal resources such as Finance, Product, Marketing, and Business Intelligence teams to develop comprehensive win strategies.
• Provide executive visibility into renewals and solicit leadership involvement where needed to close high-risk or high-value deals.
• Maintain accurate forecasts and CRM hygiene across all renewal and expansion opportunities.
• Act as a CSM brand ambassador by adopting new initiatives, mentoring teammates, and delivering strategic revenue outcomes.

Required Skills / Experience :

Desired Skills / Experience :

What makes working at StoreHub awesome (and refreshing!) : Our people -  for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning. Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home. Cutting edge tools. If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters. Impact not just effort.  We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours. CHANGE.  Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.

We do have all the other cool perks too :