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Executive, Sales (Client Success Management)

Executive, Sales (Client Success Management)

Ninja Van MalaysiaSubang Jaya, Selangor, Malaysia
12 hours ago
Job description

Executive, Sales (Client Success Management)

Job Responsibilities

  • Independently engage with clients using Ninja Van services / platform.
  • Assist clients with issues related to uploading orders, first mile & last mile matters, disputes, client complaints, and other administrative duties to coordinate shipping activities.
  • Prepare and communicate accurate shipping data, including daily inbound shipper parcels, using data from multiple sources.
  • Monitor shipper satisfaction and service quality; prepare relevant reports for management.
  • Provide data analysis to improve client performance.
  • Handle routine client questions and perform troubleshooting; coordinate with internal departments to resolve admin, operations, IT and finance challenges.
  • Proactively propose structural changes or new solutions to streamline processes to increase operational efficiency and client retention.
  • Maintain open communication with all stakeholders across geographies throughout onboarding, shipping and delivery cycles.

Stakeholder Management

  • Collaborate with the sales team and across the organization to ensure client success.
  • Ensure customer agreements are cost-sensitive; adhere to a defined pricing tariff. Deviations require management approval and justification.
  • Meet regularly with Marketing and Sales management to evaluate sales plans / strategies.

    • Reporting

  • Build strong client relationships to maximize account performance and reduce attrition.
  • Implement after-sales activities to achieve targets and grow within the existing customer base.
  • Conduct business reviews and presentations.
  • Develop knowledge of products / services and market awareness to provide optimal solutions.
  • Adhere to regional profit margins and discount guidelines; manage accounts receivable.
  • Maintain customer business information and update activities in the CRM system.

    • Job Requirements

  • Minimum of 3 years’ experience in Client Success, preferably in e-commerce or logistics.
  • Bachelor’s Degree in a relevant field.
  • Strong competencies in Data Analytics.
  • Excellent verbal and written communication skills.
  • Proficiency in Bahasa Malaysia and English.
  • Demonstrated customer orientation with the ability to build strong client relationships.
  • Strong planning and organizing skills with the ability to manage multiple priorities.
  • Sound decision-making and problem-solving abilities.
  • Proven influencing and business negotiation skills.
  • High level of dependability, adaptability, and commitment to quality.
  • Strong sense of teamwork and collaboration.
  • Experience in the fashion industry is an added advantage.

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    Sales Executive • Subang Jaya, Selangor, Malaysia