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Technical Engineer

Technical Engineer

Beyondsoft MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia
1 day ago
Job description

Talent Acquisition & Recruiter for Beyondsoft Malaysia

Job Summary

As an L1 Service Engineer, you'll be our frontline tech superhero. You'll tackle a variety of IT challenges, from software glitches to hardware hiccups and network nightmares. Your mission : provide stellar support, guide users through solutions, and keep our clients' IT systems running smoothly. You'll also be our documentation guru and occasionally lend your tech expertise to our sales team.

Responsibilities

Support Role (Primary)

  • Be the go-to person for customer support across various channels
  • Manage incidents in a timely manner
  • Step up to provide coverage & assistance when required
  • Aim for first-contact resolutions like a pro
  • Master the ticketing system to manage service requests
  • Keep client docs up-to-date with your razor-sharp attention to detail
  • Monitor and manage the ticket queue like a boss
  • Leverage RMM tools for system checks and maintenance
  • Provide on-site support when needed (cap optional, but recommended)
  • Escalate unresolved issues to Level 2 / Level 3 engineers with detailed documentation

Project Role (Secondary)

  • Dive into specific project tasks (e.g., workstation setups, software deployments)
  • Contribute to project goals with minimal need for rework (we're aiming for

    • Technical Skills and Qualifications

  • Windows and Mac whisperer
  • Office 365 guru
  • Backup and disaster recovery expert
  • Azure novice (but eager to learn more)
  • IP phone system savvy
  • Security watchdog (Huntress)
  • Communication wizard (both verbal and written)
  • Tech translator (explaining complex stuff in simple terms)
  • MSP or SI experience is a plus
  • Relevant IT certifications (ITILv4, CCNA, MCSA) are awesome
  • Degree or diploma in Computer Science, IT, or related field (or equivalent experience)

    • Is This You?

  • Love being the IT support MVP
  • Able to adapt to ambiguous situations
  • Get a kick out of solving a wide range of tech puzzles
  • Have an eye for detail and can contribute to technical discussions
  • Enjoy applying your tech skills across different areas of the business

    • This might not be your cup of tea if you :

  • Prefer to specialize in just one area of IT
  • Like your workday to be predictable and unchanging

    • Ready to join our tech-savvy crew and make a real impact? Apply now and let's revolutionize Managed IT Services together!

    Seniority level

  • Associate

    • Employment type

  • Full-time

    • Job function

  • Customer Service, Information Technology, and Consulting

    • Industries

  • IT Services and IT Consulting

    • #J-18808-Ljbffr

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    Technical Engineer • Kuala Lumpur, Kuala Lumpur, Malaysia