Senior Business Analyst

Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well‑being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future‑ready operations.

We are looking for our future Business Analyst to join our Global Technology Solutions team supporting Global Revenue and Customer Support Solutions.

In this role, you’ll own the end‑to‑end lifecycle of user stories — from gathering requirements and defining acceptance criteria to supporting production deployment. You’ll work cross‑functionally with users, solution architects, and development teams to drive impactful solutions that support business operations.

Responsibilities

• Effectively communicate and engage with business users and peers to gather requirements.
• Work closely with global customer service teams to implement system solutions that streamline processes and improve efficiency.
• Proven ability to analyze and gather complex business processes and develop effective solutions.
• Develop user stories and acceptance criteria to drive functional, technical and system requirements.
• Work with solution architects and platform architect teams to design solutions based on signed‑off business requirements.
• Provide a walk through of developed features and functionality to business users.
• Facilitate User Acceptance testing with identified users and obtain sign‑off for implementation.
• Partner with cross‑functional teams across multiple different time zones.
• Actively engage and inform stakeholders across the business on progress of the tasks.
• Perform impact analysis for scope change requests and document changes to requirements, business processes, configuration, and data mapping.
• Follow change management processes defined within ResMed.
• Provide post‑implementation support and ensure prompt resolution of reported issues.

Required Qualifications

Preferred Qualifications

Additional Information

Resmed is an Equal Opportunity Employer.

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