Collection Agent - ShopeePayLater, Seamoney (6-month-contract)Shopee • Kuala Lumpur, Kuala Lumpur, Malaysia
Collection Agent - ShopeePayLater, Seamoney (6-month-contract)
Shopee • Kuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job descriptionMinimum SPM or equivalent. Experience in collections or a call centre background is a plus. Strong interpersonal skills and the ability to thrive in a dynamic work environment. Good composure and excellent problem‑solving skills. Excellent written and verbal communication in English and Malay; fluency in Mandarin is a plus.
Collection Agent - ShopeePayLater, Seamoney (6-month contract)
Shopee, Kuala Lumpur, Malaysia
Job Description
- Engage in debt-related conversations with customers and formulate a customized repayment strategy to facilitate settling outstanding balances.
- Manage customers’ repayment obligations and motivate timely repayments through outbound collections & recovery calls.
- Proactively achieve / exceed assigned targets while complying with collections methodologies and policies by the company and regulatory bodies.
- Serve as the focal point for customer enquiries relating to repayment on overdue accounts.
Requirements
Seniority level
Mid‑Senior level
Employment type
Contract
Job function
Other
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Agent • Kuala Lumpur, Kuala Lumpur, Malaysia
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