Manager, Customer Promise - Medical Reimbursement & Accident

Job Scope

The incumbent is responsible to manage an efficient and effective Claims team by meeting and exceeding management’s expectations on operational processes. The complexity of the insurance business requires the incumbent to acquire a thorough knowledge of the different insurance products (and their functionalities / technicalities) and operational processes to ensure customer’s enquiries are resolved in accordance with agreed service levels. The incumbent is also required to work closely with other operations departments in delivering excellent service quality to customers.

Position Summary

• Claims Approval within authority limit
• Claims Recommendation to the next Level
• Planning overall strategy of the Unit
• Managing the day to day functions of the Unit which include people, system, procedures and others.

Principal Duties & Responsibilities

Seniority level

Employment type

Job function

Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part‑time / fixed‑term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third‑party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

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