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Korean Player Support Executive

SideKuala Lumpur, Federal Territory of Kuala Lumpur, MY

30+ days ago

Job type

Quick Apply

Job description

RESPONSIBILITIES

Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.
To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.
Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and / or video game console.
Identifying trends in customer problems and provide clear feedback / inputs to the team members based on independent testing.
Escalating real-time issues to client / supervisor.
Translate Korean to English and vice versa.
Report and minutes writing in Korean and / or English

Requirements

English (fluent), Korean (fluent, native)

Requires to work on weekends and public holidays with a fixed schedule.

Strong in both written and communicating in English and Korean - in order to liaise with Korean speaking associates

Ability to deliver excellent customer service quality utilizing soft skills

Able to understand games from a gamer’s perspective and give in-depth gaming and PC / console troubleshooting support

Ability to solve and analyze information accurately with appropriate speed and guidelines

Team player

Those with a strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience

Benefits

Opportunities for promotion

Casual (e.g. T-shirts)

Medical

Regular hours, Mondays - Fridays

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Korean Player Support Executive • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY