Director of Operations

Hyatt Regency Kuantan Resort is hiring a dynamic leader to deliver exceptional guest experiences and drive operational excellence. This role oversees key departments and influences strategic initiatives.

Overview

Director of Operations (as described in the posting) leads daily hotel operations across departments including Front Office, Housekeeping, Food & Beverage, and Spa.

Responsibilities

• Lead daily hotel operations to ensure smooth and efficient service
• Champion guest satisfaction and resolve escalated concerns
• Drive financial performance through budget oversight and cost control
• Mentor and develop department heads and team members
• Ensure compliance with brand standards, policies, and safety regulations
• Collaborate on strategic planning and business initiatives
• Build strong relationships with guests, partners, and industry peers

Qualifications

Seniority level

Employment type

Job function

Industries

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