Assistant Manager, IT Solutions Delivery

Assistant Manager, IT Solutions Delivery page is loaded## Assistant Manager, IT Solutions Deliverylocations : Malaysia - KL Eco Citytime type : Full timeposted on : Posted Todaytime left to apply : End Date : November 19, 2026 (30+ days left to apply)job requisition id : JR-

• About FWD Group
• FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.For more information, please visitFWD Technology and Innovation Malaysia Sdn. Bhd., known as FWD TIM, was established in late 2019. Strategically located in Kuala Lumpur, FWD TIM serves as a pivotal shared service location within FWD Group, providing services to multiple markets across the Group. FWD TIM houses a diverse and talented workforce focused on essential business and technology services such as information security, cloud operations, IT solutions delivery, digital and data, actuarial, finance, investments, and customer service, among many others. FWD TIM is dedicated to drive and deliver operational excellence and efficiency, foster innovation and ensure regulatory compliance across all business functions as well as maintain a competitive edge in the market.PURPOSEGroup IT implementing Life systems to support Asian countries (including HK, Thailand, Indonesia, Malaysia, Philippines, Singapore, Vietnam, Japan and China) based on Group systems framework for greenfield countries as standard model.This position will assume the role to manage Front-end mobile systems new project initiatives and on-going BAU support projects in order to support business growth strategies.KEY ACCOUNTABILITIESDetailed job responsibilities are,
• Responsible for managing IT projects throughout its life cycle, including resources planning, budget monitoring, clients’ expectation management, change management, contingency planning, risk assessment and mitigation.
• Work closely with project manager, vendors, contractors, and project team members for delivering quality projects and services.
• Manage project development and implementation within budget and time frame
• Plan with vendor and implement system releases upgrade.
• Prepare functional specification documents, technical specification document and user manual with the team
• Work effectively with IT vendors and IT team on systems’ integration works, monitor the quality of system delivery from vendors
• Assist on executing IT initiatives & strategies, developing best practices adhere to system development standardsOversee the quality of project / systems deliverables.
• Oversees project risks, identifies, determines and recommends risk mitigation solution on projects and implements as appropriate.KEY PERFORMANCE INDICATORSFollowing KPIs are set,
• Manage to deliver IT projects to align with business growth strategies (As defined in the annual performance review)
• Develop and enhance distribution channels mobile systems and digital solutions.EXTERNAL & INTERNAL CONTACTSThis position needs to,
• Group Infrastructure Team, Security Teams, Operation Team, Distribution Team
• Communicate to end-user departments from various supporting countries
• Communicate with Group IT teamsDECISION MAKING
• In IT application development & support functions, manage to meet the preset standard per the IT Service Level Agreement (SLA) to support different countries.
• Resource and timeline management on the projects assigned ;QUALIFICATIONS / EXPERIENCE
• University degree in Computer Science, Information Technology or equivalent, minimum 9 years' working experience in Information Technology, with at least 4 years at a senior system analyst position, specialized in system development.
• Strong leadership experience.
• Proven track records in managing regional-based Front-end systems, preferably experiences in implementing IT systems / projects to support Asian countries.KNOWLEDGE & TECHNICAL SKILLS
• Broad understanding of the technology industry, including current and emerging digital solutions.
• Able to communicate well on both technical and business level, and effectively manage IT development team, users and vendors.
• Deep appreciation of latest and emerging technologies and practice, such as DevOps, Cloud, Microservice and Mobile development
• Project experience on Agile Scrum approach
• Implement automation DevOps tools and frameworks (CI / CD pipelines)
• Good analytical mind and problem solving skills

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