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Technical Support Associate Software Engineer

Technical Support Associate Software Engineer

SitecoreKuala Lumpur, Kuala Lumpur, Malaysia
11 hours ago
Job description

Technical Support Associate Software Engineer

Sitecore Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

1 week ago Be among the first 25 applicants

About Us : At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.

Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values—empathy, accountability, clarity, and growth—guide how we lead, innovate, and connect. They are the behaviors that bring our mission and vision to life, every day, in every interaction.

As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences. Learn more at Sitecore.com

What You’ll Do

  • Troubleshoot and resolve complex technical issues related to Sitecore products.
  • Analyse product behaviour and usage patterns to identify root causes.
  • Develop patches, configuration adjustments, and code examples to support customers.
  • Collaborate with internal teams to improve product stability and support processes.
  • Participate in a 24x7x365 shift rotation, including evenings and weekends, as scheduled.

What You’ll Need

  • While this is not a full-scale development role, it requires strong programming fundamentals and experience with Microsoft technologies, including :
  • ASP.NET
  • C#
  • Visual Studio
  • MS SQL Server
  • Azure
  • Knowledge of HTML, XML / JSON, JavaScript, and CSS
  • Outstanding problem solving and logical thinking skills
  • Understanding of object-oriented programming concepts
  • Understanding of client-server software architecture
  • Experience of working with data structures and creating software algorithms
  • Great communication skills in English

    • Additional Skills That Set You Apart

  • Experience in direct interactions with customer and effectively managing critical situations
  • Experience in troubleshooting software performance & scalability issues
  • Experience working with technologies such as Linux, Kubernetes, Elastic, Redis, Kibana, Grafana, Kafka, GraphQL, Cloudflare
  • Experience with JavaScript frontend frameworks such as Knockout, React and Vue

    • Seniority level

  • Associate

    • Employment type

  • Full-time

    • Job function

  • Sales, Business Development, and Customer Service

    • Industries

  • Software Development and Technology
  • Information and Internet

    • Referrals increase your chances of interviewing at Sitecore by 2x

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    Technical Support Engineer • Kuala Lumpur, Kuala Lumpur, Malaysia