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Senior DevOps Engineer

Senior DevOps Engineer

EMAPTAKuala Lumpur, 14, my
8 days ago
Job description

Delivering Precision and Performance in Construction SaaS

Our client is a pioneering SaaS provider delivering cutting-edge solutions to streamline operations in the construction and field services space. Their cloud-based platform supports field-based teams with smart workflows, technical visibility, and scalable infrastructure. With a strong reputation across Australia and beyond, they continue to lead in digital transformation within the industrial sector.

Job Description

As a Senior DevOps Engineer, you will be the go-to expert for advanced technical escalations, AWS infrastructure support, SQL / reporting queries, and backend investigation. You’ll collaborate closely with dev and ops teams to reduce operational friction and drive smarter system resolutions.

Job Overview

Employment type : Full-Time

Shift : Monday to Friday, 07 : 00 AM – 04 : 00 PM (Day Shift)

Work setup : Permanent Work from Home, Malaysia

Your Daily Tasks

Technical Escalation & Support

  • Act as the primary escalation point for advanced technical issues passed from Customer Success, IT, or internal users.
  • Investigate and resolve issues involving application behaviour, infrastructure performance, or data inconsistencies.
  • Handle second-level support for the Loop application, escalating to Dev only when required - with full technical context attached.

Infrastructure & Application Debug Support

  • Support investigation of issues across our AWS infrastructure (ECS, EC2, RDS, CloudWatch, DataDog, etc.).
  • Run ad-hoc reports, diagnose backend performance issues, and perform light scripting / debugging as needed.
  • Collaborate with developers to identify root causes and determine ownership (infra vs app vs data).

    • Data & Reporting

  • Write, maintain, and optimise SQL queries for operations and customer success needs.
  • Create temporary diagnostic reports or data extracts to help troubleshoot business-critical issues.

    • Cross-Functional Glue

  • Translate technical issues and findings into actionable dev tickets when needed.
  • Fill in during Dev Project Manager absences - assist with writing ACs, triaging backlog, prepping sprint tickets.
  • Attend standups, incident reviews, and sprint ceremonies as a technical ops contributor.

    • Requirements

    The Qualifications We Seek

    Technical Requirements

  • Solid working knowledge of AWS (ECS, EC2, RDS, S3, IAM, VPC, etc.)
  • Strong SQL skills : writing queries, performance tuning, basic reporting
  • Comfortable reading / debugging code in C# (.NET Core) and React / TypeScript
  • Understanding of REST APIs, HTTP debugging, logs, and monitoring tools like CloudWatch & DataDog
  • Familiar with basic networking and infrastructure debugging

    • Professional Background

  • 5+ years in a technical support, DevOps-lite, infrastructure, or application support role
  • Proven cross-functional collaboration with support, ops, and dev teams
  • Hands-on experience with owning and resolving production issues

    • Soft Skills

  • Strong communicator with ability to bridge tech and non-tech stakeholders
  • Highly organized and adaptable in shifting priorities
  • Proactive mindset with a strong bias toward action

    • Nice to Have

  • Experience in SaaS, ConstructionTech, or field-based platforms
  • Familiarity with Agile tools (Jira, Azure DevOps, GitHub Projects)
  • AWS certifications (SysOps Admin, Solutions Architect)

    • Benefits

    Exciting Perks Await!

  • Work from home arrangement
  • Day shift schedule
  • Fixed weekends off
  • Government benefits
  • Eight (8) days annual leave
  • Career growth opportunities
  • Diverse and supportive work environment
  • Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )

    • Who Are We

    Take part on a journey of professional fulfillment with Emapta, where career aspirations meet the vibrant spirit of Malaysia. Join a community that embraces the essence of togetherness, fostering excellence through shared camaraderie. At Emapta, we celebrate your unique contributions with compensation packages that mirror your skills and dedication. Our diverse portfolio of international clients spanning various industries attests to our proven track record of success, providing a secure and stable foundation for your professional journey.

    In the heart of Malaysia, Emapta brings forth a vision that transcends borders. With over 900 global partners favoring the creation of remote jobs within our country, we are committed to helping you and countless others realize your full potential and aspirations without the necessity to venture overseas. Your dreams are our mission, and together, we'll create a legacy of success, right here in Malaysia.

    EmaptaEra

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    Senior Engineer • Kuala Lumpur, 14, my