About Atos
Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. € 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
Requirements
Education, Training and Experience
- Diploma or Bachelor Degree in IT / Computer Science or equivalent
- Relevant foundation training / certification is an added advantage – example, ITIL Foundation
Fresh Graduates are welcome to apply
General
At least 1 year's experience in a customer service industry, preferably IT based would be an added advantageAbility to follow instructions, process and predefined proceduresAbility to support multiple accounts / customer environmentGood interpersonal skills and customer interface skills – both on the phone and in person with customers and colleaguesGood, effective written and verbal communication skills – business fluent in International English;minimum at level S3 (PROFESSIONAL WORKING PROFICIENCY)Time management - punctual and meeting deadlinesResourceful in gathering and consolidating relevant data and informationGood work practices - methodical and disciplined approach to workEnsures quality of work - high degree of accuracy, attention to details, still work effectively under pressureGood analytical thinking and problem solving skillsAbility to conceptualize problems, think on one's feet and "out of the box"Flexibility - in adapting to workload, working hours, practices, and situationsAbility to discern situational needs and make quick but weighted decisionsAbility to work both under supervision / directions and independentlyAbility to work well in a team and in a target oriented environmentSelf-development - learn new technical skills and other knowledgeWilling to work on 24x7 shift hours as scheduled including weekends / public holidaysTechnical
Good understanding of Data Centre OperationsExcellent understanding & compliance to EOC Operations StandardsUnderstanding & compliance to ISO 27001 Information Security Management SystemsGood knowledge of electronic data processing concept - basic understanding of computersKnowledge of hardware operations and batch processing flowsWorking knowledge of PC technologies and industry standard business desktop applications such as MS Office 2003 and MS Windows XPGood working knowledge of scheduling and monitoring tools such as Control-M and TNG, etc.Working knowledge of platforms such as mainframe (e.g. MVS), UNIX, Solaris, Wintel, and AS400Working knowledge of Remote Desktop Management, ticketing tools and other Atos Origin toolsWorking knowledge of Atos Origin communication tools such as email, VoIP phone systems, WICOM, etc.Understanding of and ability to carry out quality assurance checks of workGood knowledge of Atos Origin support teams and their interface with customersAbility to grasp new technical concepts quicklyAdded Advantage
Knowledge of computer networking concepts and experience of networkdevices
Knowledge and experience of other computing devices or productsHere at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
Choose your future. Choose Atos.
