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Product Manager

Product Manager

VertivMalaysia
18 days ago
Job description

POSITION SUMMARY

  • Contributes to defining Infrastructure Solutions product / solutions roadmap by consolidating global Voice of Customer data to define market solutions primarily oriented, but not limited, to data center industry.
  • Collaborate with cross-functional teams to ensure offering meets market needs.
  • Defines product / solution requirements.
  • Administer customer facing programs.
  • Establishes and communicates benchmarks for competitive landscape to Product Management team.
  • Identifies value proposition by customer type.
  • Support Solution architects and Application engineers with solution proposals and technical studies.
  • Infrastructure Solutions are complex products or solutions mostly related to prefabricated units which consists of Uninterruptible power, power distribution, cooling and white space infrastructure.

RESPONSIBILITIES

  • Subject Matter Expert on Power Infrastructure Solutions for executive, marketing, and sales teams.
  • Analyze Voice of Customer and provide intelligent and effective ideas, proposals or solutions
  • Analyze cost and propose improvements
  • Analyze competitor products, documenting strengths, and deficiencies in core functionality.
  • Define, develop, and administer customer facing product evaluation programs.
  • Engage with Services team to define and implement Power Solutions service offering.
  • Gather information and analyze new trends and technology
  • Gather and consolidate market intelligence by interfacing with Sales team and Solution Architects.
  • Collaborate with cross functional teams to implement new technology in Infrastructure Solutions offering.
  • Perform and maintain patent reviews for new offerings. Document data and provide details while interfacing with legal team.
  • Create and maintain Product Documentation including user manuals, quick start guides, and technical documentation. Provide support to regionalize documents as needed.
  • Work with Product Marketing team on creation of White Papers, Application Notes, Case Studies, and Articles.
  • Provide on-site critical customer consultations when required.
  • Interface with other Vertiv product and engineering teams to coordinate integration with other hardware and / or software solutions.
  • Provide training.

    • QUALIFICATIONS

  • Graduated Degree in Engineering (Electrical or Mechanical) plus 5 years relevant industry experience
  • Strong knowledge of relevant customer segments
  • Technical expertise to translate customer needs / pain points to solutions
  • Strong written / oral communication, especially in communicating customer needs and value propositions
  • Effectively communicates technical information and complex ideas to technically diverse audiences.
  • Strong research and analytical skills
  • Advanced knowledge in MS Office applications with specific emphasis on Excel, Intermediate knowledge of AutoCad.
  • Informative knowledge about of BIM and CFD tools.
  • Fluent in English
  • Please note minimum and preferred requirements for education. This includes degree, specializations and certifications.

    • PHYSICAL & ENVIRONMENTAL DEMANDS

  • No special requirements. This is mostly office job with some traveling at meetings, conferences and other events. From time to time factory visit is required.

    • TIME TRAVEL REQUIRED

    The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

    OUR CORE PRINCIPALS :   Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

    OUR STRATEGIC PRIORITIES

  • Customer Focus
  • Operational Excellence
  • High-Performance Culture
  • Innovation
  • Financial Strength

    • OUR BEHAVIORS

  • Own It
  • Act With Urgency
  • Foster a Customer-First Mindset
  • Think Big and Execute
  • Lead by Example
  • Drive Continuous Improvement
  • Learn and Seek Out Development

    • At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected.  With $ billion in revenue, a strong customer base and global reach spanning over 130  countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

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    Product Manager • Malaysia