Service Desk Specialist (Mandarin Speaker)

Overview

Hyva Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Location : Malaysia - Kuala Lumpur

About The Role : As a Service Desk Support Specialist (Mandarin Speaker) in our Regional Hub / Shared Services Centre (SSC) in Mid Valley City, Kuala Lumpur, you will provide first-level technical support to end-users and ensure the smooth operation of IT services. This role involves troubleshooting hardware and software issues, managing service requests, and escalating complex problems to higher-level support.

Responsibilities

• Investigate incoming IT related incident tickets, 1st level remote support and solve incidents
• Fulfill IT related service requests, such as creating user accounts
• Support users via call, chat, email, ticketing tools
• Create and update knowledge base articles
• Collaborate with various stakeholders across the business including Global functions teams

Our Regional Hub supports a hybrid working approach. You will be supporting markets in multiple time zones and some flexibility around working hours will be needed. This role requires 24x7 rotating shift support.

Requirements (hard & Soft Skills)

Professional Experience

Educational Level

Language

Shift

Location

Malaysia - Kuala Lumpur

Diversity, Equity & Inclusion (DEI)

We are an inclusive employer that welcomes all backgrounds, perspectives, and experiences. Regardless of your origin, gender, age, sexual orientation, beliefs, disability, or political views, we value diversity and believe that unique perspectives drive innovation and success.

Join us and be part of a team where everyone belongs!

Job Details

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