Senior Technical Support Engineer - Cybersecurity SaaS

Senior Technical Support Engineer - Cybersecurity SaaS

1 month ago Be among the first 25 applicants

Intuition Machines uses AI / ML to build enterprise security products. We apply our research to systems that serve hundreds of millions of people, with a team distributed around the world. You are probably familiar with our best-known product, the hCaptcha security suite. Our approach is simple : low overhead, small teams, and rapid iteration.

As a Senior Technical Support Engineer, you'll work directly with customers and engineering teams to solve complex technical problems, improve product reliability, and ensure a smooth customer experience. Your software development experience will let you dig into issues and contribute directly to product improvements.

What you will do

• Troubleshoot complex backend and frontend issues for enterprise customers
• Work with Engineering, Product, and Security teams to find root causes and implement solutions
• Help improve the product by debugging, prototyping, or building small automation tools
• Apply web security, bot mitigation, and fraud prevention knowledge to support customers
• Mentor other support engineers and enhance team processes and documentation
• Build strong customer relationships through clear, proactive communication

What we are looking for

Nice to have

What we offer

We celebrate equality of opportunity and are committed to creating an inclusive environment for all team members.

Join us as we transform cybersecurity, user privacy, and machine learning online!

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