This job offer is not available in your country.
Food & Beverage Supervisor
Hotel De'la FernsCameron Highlands, Pahang, Malaysia1 day ago
Job descriptionStaff Supervision : Supervise and coordinate the activities of F&B staff, including servers, bartenders, hosts / hostesses, and other personnel, ensuring smooth and efficient service delivery. Customer Service : Maintain high standards of customer service by greeting guests, addressing inquiries and concerns, and ensuring a positive dining experience for customers. Training and Development : Train new employees and provide ongoing coaching and support to existing staff members to ensure they are knowledgeable about menu items, service standards, and company policies. Shift Management : Organize and oversee F&B shifts, including staff scheduling, assigning duties, and managing workflow to optimize efficiency and customer satisfaction. Ordering and Inventory Control : Assist in managing food and beverage inventory levels by placing orders, receiving deliveries, monitoring stock levels, and minimizing waste to control costs. Quality Control : Ensure that food and beverage offerings meet quality and presentation standards set by the establishment, conducting regular inspections and addressing any issues promptly. Safety and Compliance : Ensure compliance with health and safety regulations, food hygiene standards, and licensing requirements, maintaining a clean and safe working environment for staff and guests. Problem Solving : Address customer complaints or service issues promptly and effectively, taking appropriate actions to resolve issues and ensure customer satisfaction. Cash Handling and Reporting : Handle cash transactions, process payments accurately, and reconcile cash drawers at the end of shifts. Prepare daily sales reports and other relevant documentation as required. Promotion and Upselling : Encourage upselling of menu items and promotional offers to maximize revenue and profitability, while also enhancing the dining experience for customers. Collaboration : Work closely with the management team, kitchen staff, and other departments to coordinate operations, resolve issues, and ensure a seamless guest experience. Continuous Improvement : Identify opportunities for process improvements, cost savings, and service enhancements, and provide feedback to management for strategic planning and decision-making.
Job Type : Full-time
Pay : RM2, RM3,000.00 per month
Work Location : In person
Create a job alert for this search
Supervisor • Cameron Highlands, Pahang, Malaysia