(WFH) Customer Service ExecutiveAlpha Iota BPO • Kota Bharu, Kelantan, Malaysia
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(WFH) Customer Service Executive
Alpha Iota BPO • Kota Bharu, Kelantan, Malaysia
23 days ago
Job descriptionRetain the existing customers by building a good rapport and providing customer satisfaction. Deliver excellent customer service to customers via live chats. Provide accurate information on products and services to customers. Consistently meet individual and team KPIs and goals. Maintain a high degree of integrity and confidentiality, keeping customers' information. At least 1 year of working experience in any customer service industry, preferably in Live Chat. Able to converse and write well in English, Bahasa Malaysia, and Mandarin. Fast typing skills. Has critical thinking skills with a focus on issue resolution and customer satisfaction. Able to work in a fast-paced environment, independent, customer-focused, result-oriented & disciplined. Computer literate and proficient in using Windows OS, MS Office, and Google Applications. 9 working hours with 5 days of rotating shifts, including weekends and public holidays. You must have your own laptop and good internet connection. Morning Shift : 8 AM - 5 PM Evening Shift : 4 PM - 1 AM Midnight Shift : 11 PM - 8 AM
Alpha Iota BPO Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
This range is provided by Alpha Iota BPO. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range
Join Our Alpha Iota Family, Where Everyone Wins!
- Exciting Work-from-Home Opportunities
- Learning & Development Programs to Upskill Yourself
- Lucrative Salary Package
- Health and Wellness Perks & Benefits
- Motivating and Supportive Teams
- And lots more!
Responsibilities
Qualifications
Working Hours
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Outsourcing and Offshoring Consulting
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Customer Service Executive • Kota Bharu, Kelantan, Malaysia
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